A fantastic permanent opportunity for a more Junior level Operations Account Manager to join a company located in the Bristol area.
The role is to optimise and build upon relationships between the company and energy suppliers.
You would be the primary contact for all of the suppliers. This requires a blend of experience to include data manipulation, reviewing and analysing reports, entering and updating customer information on systems and supporting customers with ad-hoc queries.
A large part of the role is communication, MS Teams meetings, phone calls, emails and on occasions face to face meetings at the customer sites.
This will involve some travel with an occasional overnight stay. The main aim is to address performance and to nurture and build on customer relationships. Please note, this is not a sales role.
The role offers a hybrid way of working of 2/3 days in the office and working from home per week. Ideally a car driver is required, due to travel to customer sites.
Fantastic training and ongoing support are provided along with working in a positive team and motivating team environment.
Competitive salary and great company benefits are on offer! There is huge potential to grow your career and progress further.
Skills/experience and attributes:
- Minimum of two years’ experience as a Customer Account Manager/Customer Relationship Associate or similar
- Strong communication skills, verbal, face to face and written
- Industry experience is highly desirable – Energy (Gas/Electricity) or Utilities
- Experience of working on settlement performance is highly desirable
- Experience of working within a regulated environment is useful
- A mathematical and statistical mind
- Interest in numbers and data
- High attention to detail
- Intermediate in Excel, Word, Outlook and Powerpoint
- Professional and personable nature
- Enjoys working collaboratively, sharing ideas across the team
- Strong presentation skills and the ability to put together slides to present to customers
- Organised, forward thinking with good experience of diary management
- Flexible and reactive to change
Due to rapid company success and growth, my client is looking to hire an experienced Senior Business Change Project Manager.
The role is mainly working on business change projects, however there will be a couple of technology projects coming up to include asset management and finance system changes. Working and management of third parties and external suppliers.
The role is to include full end to end project management on a variety of small to large projects, requirement gathering and successfully delivering projects in a timely fashion setting clear goals and objectives by writing clear project plans. Assisting the Head of Programme Management Office in the running and maintenance of the PMO function across the business.
Along side this, you will be leading/supervising two Project Managers by coaching, mentoring and identifying training requirements. Assisting with one to one’s and being a point of escalation and as when required, sharing knowledge and leading by example.
This is a great role with a variety of projects to work on and an opportunity to expand on your Project Management experience in the future to further develop your career.
The role offers hybrid working of two/three days in the office and the remaining days working from home per week. There will be an occasional visit to the Bristol office and it is imperative you can to Horley in Surrey at least two days per week.
Skills/experience/attributes:
- Minimum of three years’ experience as a Business Change Project Manager is essential
- Experience of working on technical systems change projects is highly desirable
- Strong experience of project governance and writing a clear project plan
- Experience of requirement gathering
- Full end to end project management
- Experience of working within the Energy sector is desirable but not essential
- Strong senior Stakeholder Management experience
- Ideally Prince 2 or Lean Six Sigma qualified
- Experience of mentoring, coaching, leading other Project Managers
- Experience of working to KPI’s/SLA’s
- Excellent problem-solving skills
- Intermediate in Word, Excel and Outlook
- Collaborative team player across the business
- Outstanding communication skills, verbal and written
- Strong administrative and organisational skills
- Motivating, encouraging with great listening skills
