Our client is looking for 1st Line IT Desktop/Service Desk Support Engineer to join their busy and growing team. The role is located in East London and you will be based in the London office 4 days a week and the Crawley office, one day a week (this journey is expendable). This may be subject to change in the future.
You will ideally be a Graduate holding an IT related degree and/or completed a CompTia and possess a minimum of one year experience in an IT Support role, this is deskside and service desk. You will be supporting a large number of internal end users across multiple offices, with all 1st line queries using a ticketing system. Helping users to solve technical issues with their computers, hardware and software.
Logging the query that is received by telephone or email onto a ticket system and fixing basic problems according to your experience and then escalating more complex queries to 2nd line. Communicating and updating the user at all times until resolution. Adhering to Service Level Agreements provided by the business.
Great opportunity to grow within your IT support career path! Competitive salary, excellent company benefits and a supportive and friendly team environment on offer.
Skills/Experience/attributes:
- Graduate with an IT Related degree, ideally Computer Science or similar or relevant IT course studied at Secondary education
- CompTia is highly desirable
- At least one year of working experience in an IT Support role in a professional office environment
- Knowledge and experience of Active Directory administration
- Experience of the full Microsoft suite
- MS Office 365 experience is desirable
- Hardware trouble shooting and fault diagnosis
- Knowledge of Word, Excel, Outlook, Teams and PowerPoint
- Outstanding communication skills, face to face, verbally and written
- Strong customer service skills
- Good listener and remains calm under pressure
- High attention to detail
- Enjoys learning new skills and a fast learner
- Likes to be part of a team but also working under own initiative
Great permanent opportunity to join a fast-growing business located in the Surrey area as an Oracle PL/SQL Developer. You will be working within a small and friendly team but very much part of a wider Development and Support team.
The role is varied and interesting and you would be instantly working on a large scale and ongoing project that is an industry mandatory requirement.
The role is replacing a very experienced member of staff so requires an experienced Oracle PL/SQL Developer at an Enterprise level. Requiring experience of migrating legacy code and designing new code and interfaces.
You will be experienced and familiar of concepts and best practices and can look at the ‘bigger picture when looking at code and a piece of work. You will be a great problem solver, enjoy working collaboratively but also independently when required and have a high attention to detail, taking pride in your work.
The role is based at Head Office with local parking and a short walk to a train station. There is hybrid working on offer, two days in the office and three days working from home.
Skills and experience required:
- Minimum of three years’ experience as an Oracle PL/SQL Developer
- Experience in code design
- Familiar with concepts and best practices
- Degree educated
- Strong communicator verbally and written
- Experience of creating relational databases
- Experience of designing new code and new interfaces
- Experience of writing clear documentation including specifications, technical manuals, user manuals and use of task tracking systems.
- Strong experience applying design principles, best practices, and schema design to database systems such as Oracle and SQL Server (MSSQL).
- Experience of Oracle Forms or Apex is desirable
- Friendly team player who enjoys and has a passion for data and data analysis
A brand new permanent opportunity for a Software Engineer to join a busy and growing team. My client has invested in the Piano Marketing Product Suite that will span across Piano Composer, Piano Analytics and Piano Audience.
We are seeking a Product Specialist Engineer to assist with the implementation and integration and lead to the ongoing development.
The role offers the opportunity to take technical ownership of this product and to assist with the roll out across a diverse international portfolio of digital brands. You will directly influence how the data and audience intelligence shape the user experience and commercial performance. You will become an SME in this field and enjoy sharing your knowledge with other team members and wider technical teams across the business.
Being responsible for configuring, building and enhancing Piano Composer. To include experiences, split tests and experiments to improve engagement, conversion and commercial performance. Designing and implementing structured and multivariate testing strategies and ensuring rigorous test design is carried out, along with clear insight reporting.
Working with client-side web technologies including HTML, CSS and JavaScript, with the ability to de-bug front-end issues. Driving the effective use of native integrations between the different functionalities within the Piano Suite.
This is an exciting chance to be part of a large product roll-out project and to progress your career within this area. There is hybrid working on offer of two days in the office and three days working from home each week.
There is a competitive salary and great company benefits on offer.
You will be immersed within a positive, supportive technical team and have the opportunity to work alongside some talented individuals.
Skills/Experience/Attributes:
- Experience of HTML/CSS/JavaScript
- Assisting with the implementation, configuring and testing of the Piano Marketing Product Suite or a similar platform e,g; Adobe Analytics or Google Analytics
- Experience of the Piano Marketing Suite is essential
- Experience of Google Tag Manager is essential
- Working knowledge of API’s, JSON and modern web architecture
- Familiarity working within a structured release process using GIT
- Analytical mind with a high attention to detail
- Outstanding communication skills, verbally and written
- Strong experience of analyzing data
- Strong stakeholder management skills
- Comfortable working with analytics platforms to validate tracking and investigate anomalies
- Proactive in identifying improvement opportunities and challenging unclear requirements
A great new permanent opportunity to for an experienced Middleware, MuleSoft Developer to join a busy and growing team and company. The role is to develop and support software applications and integrations, working as part of a Software Development team to deliver high-quality solutions.
You will ideally be a mid-senior level Developer that has experience of programming within an SME sized organisation and looking to expand your skills and career further. You will be adept in working with MuleSoft, and you will have the opportunity to create a MuleSoft community within the development team. Mentoring of junior and mid-level members of the team and driving the technology forward across the business.
You will be designing and developing software to a high standard and optimizing integration layers that allow different systems, applications and services to communicate. Secure all API’s and endpoints and apply API security best practices. Automate build and deployment pipelines for middleware solutions. Create unit test for all API’s and integrations, ensuring that these tests are run as part of the build pipelines. Deploy middleware services to cloud and or self-hosted environments.
This is an exciting time to join a growing business and to work on some exciting projects. There is hybrid working available and you would be required to attend the office in Surrey, one day per week for meetings and training.
A positive, friendly and supporting working environment, a competitive salary and fantastic company benefits on offer.
Skills/experience/attributes:
- Around 3-5 years’ minimum experience as a Software Developer
- Degree educated
- MuleSoft experience is essential (RTF – Runtime Fabric)
- Solid experience of developing solutions in MuleSoft and MuleSoft Anypoint Studio
- Effective use of MUnit for unit testing Mule API’s
- Extensive knowledge of commonly user MuleSoft connectors
- Any knowledge of C#, .Net is desirable
- Thorough understanding of restful API’s and SOAP
- Experience of and enjoys mentoring of colleagues, happy to share knowledge
- Experience of Data Weave is essential
- Familiarity with Jira and Confluence is desirable
- Strong problem and analytical skills
- Strong understanding of software engineering fundamentals
- Good listener and can understand the needs of customers and colleagues
- Precise and appropriate written communication skills
- Ability to present information clearly and in an engaging way
- Articulate, professional and clear verbal and written communication skills
An opportunity has arisen for an experienced Head of Delivery within a busy Technology division. The role will be at least, an eight-month fixed term contract, which is to cover maternity leave. Ideally you will be available at either immediate or short notice.
The IT is the centralized IT shared services providing applications, infrastructure, network and desktop support across the company. As part of an ongoing IT Transformation, my client requires a Head of Programme Delivery who will be responsible for: Running the team responsible for Programme Management, Project Management, Software Testing and QA.
The ideal candidate will be a strong leader with demonstrable, strategic experience within the above areas. Ensuring that systems meet the current and planned needs of the business units and corporate systems. Managing, overseeing and dealing with escalations on the technical side of projects.
Run and lead a team of experienced technical individuals and generally keep on top of issues and occurrences across the projects. Producing and presenting a high level of reporting and working closely with systems, Test/QA and technical design teams.
You will be the key escalation point for any issues and will be a great problem solver and logical thinker, with the ability to think and plan. You will possess strong stakeholder management skills and will often be required to attend and report on projects in board and CEO meetings.
This is a highly integral role within the business and a full handover/hand back will take place.
There is hybrid working of two days in the office and three days working from home every week.
Skills/Experience/Attributes:
- Demonstrable experience as a Head of Technical Delivery – minimum of five plus years’ experience
- Degree educated in Computer Science or similar
- PMP or Prince certified
- Familiarity with ITIL/COBIT processes
- Management of large projects and programme’s of work
- Strong leadership and people management
- Knowledge/experience of Jira and Salesforce are desirable
- Experience in budget management and areas of improvement
- Experience of strategical management on the technical side of projects
- A high level of report creation and presentation
- Strong stakeholder management experience. Comfortable with attending regular board meetings
- Experience of being an escalation point and experience of problem-solving major issues. Good at identify risks.
- Technical mind with a strong focus on deliverables
- Experience of working with a Test/QA team
- Highly organised, pro-active and a good listener
- Professional, personable with a collaborative approach to work
- Analytical mind
- Intermediate knowledge of Word, Excel and Outlook
- Confident and accurate use of departmental computer systems/databases
My client is expanding their IT team and are looking to recruit an experienced Case Management Developer. This is a brand-new role, and we are looking for someone with demonstrable experience of development and configuration within a new case management system that is being introduced and integrated. This will enable the business to focus on developing and delivering improvements across all departments and all users within applications to maximise operational efficiencies and enhance the client experience.
The project will phase out the old legacy system while introducing and integrating the new one. The Case Management Developer will be the main lead on the technical side of this project, working closely with the wider IT team and engaging and gathering technical requirements from end users. Considering the user journey and not being afraid to ask questions and challenge for functionalities that are requested. The right candidate will become the subject matter expert for the new system and providing ongoing development, support, and future upgrades as and when required.
You will be a fast learner and enjoy learning a new CMS, working closely with the external provider. This is a great role for someone that is already developing and configuring on a CMS and would like a fresh challenge and want to become a lead in your field of expertise.
The Head Office in Crawley, West Sussex and you would be required to ideally work two days a week in either the Crawley or the London office, then three days working from home. There is a competitive salary, great company benefits and a positive and progressive working environment.
Skills/experience/attributes:
- Solid experience of development and configuration in a Case Management System is essential – Any Case Management System experience is acceptable
- Experience of knowledge of working with ‘Share Do’ CMS would be a great advantage
- Familiarity with Agile methodologies
- Knowledge of C# and SQL is an advantage
- Excellent knowledge of MS Visio
- Excellent knowledge of MS Word
- Knowledge of MS DevOps and source control
- Highly organised and pro-active
- Experience of gathering requirements from within a business
- Confident to engage with end users and external providers
- Experienced enough to ‘hit the ground running’
- Confident to challenge and ask questions
- Ability to understand the user’s journey
- Excellent time management and the ability to meet deadlines
- Outstanding communication skills, verbally and written
- Experience of working in a Law Firm is a huge advantage
- Fast learner and enjoys learning new skills and technologies
- Capable of developing enterprise standard case management and workflow solutions both in a team and alone
