A fantastic new permanent role for an experienced IT Support Service Analyst (IT/Middleware/ Software Support) to join a Global Support and Operations Team.
The ideal candidate will have hands-on experience of supporting integration and middleware technologies within complex healthcare environments, particularly the NHS. You will be adept in trouble shooting, communication, client liaison and management skills.
The main responsibility of the role is to ensure the stability, performance and reliability of integration and enterprise systems across the client base. While a large majority of the clients are healthcare related, there is also an opportunity to support financial and enterprise clients as required. In addition to these responsibilities, you will also provide internal technical support to the existing workforce including desktop support, device management and the maintenance of internal IT systems and security platforms.
Providing 1st and 2nd line technical support within healthcare integration platforms and applications. You will create a case that is determined by the threshold on the platform which will be of a low, medium or high status. You will monitor and have access to the client environment, solving queries and issues and carrying out preventative work for example, noticing when services have crashed or if no data is coming through.
This is a small, busy team but very important and integral to the business. This is a new position that will grow with time and understanding and there is plenty of opportunity for future growth and career progression.
The hours are standard Monday to Friday, however there are some remote out of hours work required that will be on a rota basis. There will be a renumeration for this.
The office is based in London; however, this role is mainly remote working. It would be ideal if you can travel to central London one day a week however this can be flexible depending on your location.
Skills/experience and attributes required:
- Minimum of 2/3 years’ experience of 1st/2nd Line Middleware and Integration support is essential
- Experience of working with the Microsoft Suite
- Power shell experience
- Familiarity with Windows and Linux administration
- A knowledge or understanding of ITIL is nice to have
- Experience of Rhapsody, InterSystems or Mirth
- Strong analytical skills
- Experience of working within the Healthcare sector is essential (exposure of working for or with the NHS is desirable)
- An understanding of or exposure of what an HL7 message is desirable
- Experience of working to SLA’s with a strong emphasis on service delivery
- Outstanding customer service and communication skills verbal and written
- Collaborative team player
- Proactive with a high attention of detail
- Accountable for own workload but also happy to work part of a team
A fantastic opportunity to join a successful and fast-growing Events/Tech company located in Sussex on a twelve-month fixed term contract basis as a Senior level Account Manager. The company are a three-pillar agency combining event management, venue sourcing and event technology. This allows the business to deliver a full events solution to their clients.
From finding the right events venue, to designing and delivering the guest experience and delivering a high-quality service. The technical side of the business has grown significantly and provides a high-end bespoke technology service to their clients. The full experience is very personal to each client.
About the Role
You will possess demonstrable experience, ideally from an Agency background and have a mix of project managing and leading projects for and behalf of larger clients along with identifying any new business opportunities.
An Account Manager with some business development experience would be the ideal mix as you will have the opportunity to pitch to new clients and to have a business/sales perspective of growing existing clients. You will be passionate about working with the technical arm of the business and assist in promoting the bespoke event registration booking App.
You will be the conduit between the experienced technical team and the client. The role is client facing and some national and international travel will be required on occasions and full travel expenses are provided. The role is mainly based remotely, however there is a requirement to work occasional days in the office when required that is located in East Sussex.
The company is very much growing and this is a good chance to work with some amazing and well-known clients! There is a competitive salary on offer, great company benefits and a positive, professional and friendly working environment.
Required Skills and experience
- Minimum of four solid years experience at a Senior Account Manager or Client Director level for an Events business/Agency working with larger clients
- Experience of working with an Events Registration app
- Knowledge of Cvent is highly desirable
- Knowledge or experience of working with Jira or Figma is highly desirable
- Highly professional with a personable and warm nature
- Highly organised, ability to think on your feet and reactive
- Strong relationship building skills and a good listener
- Outstanding communication skills, face to face, verbally and written
- Experience of people management and work delegation
- A natural passion/interest in Tech
- Solid experience of MSOffice in particular PowerPoint is essential
- Business development, pitching/presentation experience
My client is looking for a Field Engineer that has experience with installing and maintaining AV equipment to join their expanding team.
Covering the Bristol area, the Field Technician will be responsible for installing and maintaining TV & Broadband monitoring equipment, including the installation of PC, Mac, and Tablet Software in customers households.
The ideal candidate will have experience in a customer-facing role, with a background or interest in Computing, Audio Visual, or Telecoms. A good understanding of Broadband, Smartphones, and Tablets would be advantageous.
They would also consider applicants with an interest in modern technology who are looking to build a career as a technician in a unique field. Full training will be provided as part of an intensive four-week plan.
Key Responsibilities
- Install and maintain metering equipment and software in customer homes.
- Educate customers in the correct use and care of the metering equipment.
- Remove Television and Broadband monitoring equipment from homes
- Provide training on the use of equipment and software to customers
- Store monitoring equipment safely when not installed in homes.
- Resolve or escalate any issues related to the monitoring equipment or software
- Provide accurate information to management, office staff and customers regarding field activity and equipment in customers homes.
Essential Skills & Experience
- An understanding and interest in modern TV, computer, and broadband systems, with the ability to connect and set up this type of equipment.
- Experience in installing software and following menu systems on Windows computers.
- Ability to work without direct supervision to a high standard. The field technician will be responsible for arranging service appointments and scheduling these visits to meet deadlines.
- Willingness to work as part of a large team, which may include occasional overnight stays away from home to support the wider field force.
- Excellent customer service skills, as the field technician represents the client in customers homes. Professionalism, punctuality, and courtesy are essential.
- Flexibility to work away from home, with occasional overnight stays.
- A full driving license with no more than 6 points (company vehicle provided).
In return they offer a great benefits package, training, company car and mileage
Please note a CRB check is required to undertake this role.
My client is expanding their IT team and are looking to recruit an experienced Case Management Developer. This is a brand-new role, and we are looking for someone with demonstrable experience of development and configuration within a new case management system that is being introduced and integrated. This will enable the business to focus on developing and delivering improvements across all departments and all users within applications to maximise operational efficiencies and enhance the client experience.
The project will phase out the old legacy system while introducing and integrating the new one. The Case Management Developer will be the main lead on the technical side of this project, working closely with the wider IT team and engaging and gathering technical requirements from end users. Considering the user journey and not being afraid to ask questions and challenge for functionalities that are requested. The right candidate will become the subject matter expert for the new system and providing ongoing development, support, and future upgrades as and when required.
You will be a fast learner and enjoy learning a new CMS, working closely with the external provider. This is a great role for someone that is already developing and configuring on a CMS and would like a fresh challenge and want to become a lead in your field of expertise.
The Head Office in Crawley, West Sussex and you would be required to ideally work two days a week in either the Crawley or the London office, then three days working from home. There is a competitive salary, great company benefits and a positive and progressive working environment.
Skills/experience/attributes:
- Solid experience of development and configuration in a Case Management System is essential – Any Case Management System experience is acceptable
- Experience of knowledge of working with ‘Share Do’ CMS would be a great advantage
- Familiarity with Agile methodologies
- Knowledge of C# and SQL is an advantage
- Excellent knowledge of MS Visio
- Excellent knowledge of MS Word
- Knowledge of MS DevOps and source control
- Highly organised and pro-active
- Experience of gathering requirements from within a business
- Confident to engage with end users and external providers
- Experienced enough to ‘hit the ground running’
- Confident to challenge and ask questions
- Ability to understand the user’s journey
- Excellent time management and the ability to meet deadlines
- Outstanding communication skills, verbally and written
- Experience of working in a Law Firm is a huge advantage
- Fast learner and enjoys learning new skills and technologies
- Capable of developing enterprise standard case management and workflow solutions both in a team and alone
