My client is looking for an Application Support Engineer that has experience of working on Service Delivery and possibly some 1st line IT Support as the team evolves.
You will be part of a team of ten which consists of IT Support, Network Support and Application Support.
The day-to-day duties of the role will be working on the company’s applications that run on SQL systems, duties to include data correction, trouble shooting and making sure the applications are running smoothly across the business.
There will be an introduction of Jira to the business, you will have an involvement with the on-boarding and integration of this into the business. Alongside the Management team, getting involved and being part of the introduction of ITIL Service Delivery, written policies and procedures and governance.
You will be passionate about Service Delivery and enjoy working as part of an integrated IT Operations Team. You will be immersed into and be part of a large and progressive IT Transformation, working with different teams across the business.
There is hybrid working on offer of two to three days in the office and the rest of the days working from home per week.
Skills/experience/attributes:
- Minimum of two/three years’ experience working in a 2nd Line Application Support role
- Experience of SQL
- Proficient in MS packages
- Experience of ITIL/ITSM Service Delivery
- Experience of written policies/procedures
- Strong problem solver
- Outstanding communication skills, verbal and written
- Experience of 1st line IT Support
- Experience of working to SLA’s and KPI’s
- Strong customer service experience
- Experience or knowledge of Jira would be highly desirable
- Experience of working on a ticketing system
- Strong attention to detail
- Enjoy working as part of a team and happy to share knowledge
Brand new opportunity IT Operations Manager to join a successful and fast-growing company located in Surrey.
The role will be to manage Operational staff within IT to include Service Desk, Deskside/Infrastructure Support, Network Engineers and Application Support.
You will already have demonstrable experience in a similar role where you can demonstrate your skills and experience and to assist with driving the Infrastructure and IT Support area within the business.
The right candidate will be motivated, ensuring that regular team meetings take place. The role will still involve this person to be ‘technically’ hands on, assisting with more tricky fixes and being a point of escalation, providing advice and sharing knowledge.
There is a strong emphasis on Service Delivery and ITIL or ITSM Delivery Management experience is required and you will be experienced and enjoy building internal relationships with staff members of all levels. You will have experience of writing procedures and policies and working to a governance, ensuring this is followed across the department.
The role offers hybrid working of two to three days in the office per week and the rest of the week working from home.
Experience/Skills/Attributes:
- Minimum of five years’ experience as an IT Operations Manager or similar role
- IT related Degree
- ITIL/ITSM Service Delivery experience
- Jira knowledge would be highly desirable
- Extensive knowledge and experience of; Networks, Wi-fi, servers, storage, and back up. Switches and firewalls
- IT security knowledge/experience
- Good experience of MS Servers and Active Directory policies
- Ideally worked within a larger office environment with structured processes, procedures and governance
- Ability to look at capacity management and making clear judgements and decisions
- Motivational and positive attitude
- Organised and forward thinking. Ability to plan ahead rather than just ‘firefight’
- Strong team manager with an approachable and friendly manner
- Experienced with speaking to staff members of all levels
- Strong problem solver and good at prioritising workloads
- Experience of working to KPI’s and SLA’s
- Experience working within the energy industry is desirable, but not essential
An exciting permanent opportunity for a talented Head of Development/Engineering to join a highly successful and fast-growing Energy, Data and Technology company located in Surrey.
The Head of Development will provide leadership for the existing team as well as ensuring that systems meet the current and future needs of the business.
As part of a large transformation exercise, you will be responsible for running the team designing, developing and maintaining bespoke software applications and products. Managing and configuration of commercial off the shelf products to include finance systems, API management and CRM for example.
You will be a highly experienced and strategic thinking Head of Development that has gained experience within large transformations, systems and software integrations and be new product centric.
You will have a good understanding of where API’s are going, worked with 3rd party and ‘off the shelf’ suppliers and strategically driving the Development team forward.
There is a heavy emphasis on customer focus and ITIL Service Management across the business. Covering all aspects of the development lifecycle from Waterfall to DevOps and Agile.
There are multiple existing and new projects across the business to demonstrate your experience and knowledge within. You will be a strong people Manager and enjoy working collaboratively with other Heads of Departments and Team Managers to drive the business forward.
You will be based at Head Office in Surrey with the occasional need to visit other UK based offices to understand requirements and to build relationships.
Skills/experience/attributes:
- Demonstrable experience of people managing a Development/Engineering Team
- Experience of leading, strong people management and team integrations
- Experience and knowledge of working with a multitude of technologies and systems such as Salesforce, Mulesoft, C#/ASP.Net, SQL, Angular and Azure frameworks
- A strong customer focus and ITIL Service Management experience is very important
- Experience of all aspects of development methodologies from Waterfall, to Agile and DevOps
- A strategic mind with the ability to look at the bigger picture across multiple systems and software
- Sharing knowledge and interested in introducing new technologies to improve functions
- To be new product centric and have worked on a large development and systems/software transformation
- Experience of Operational Technology is highly desirable
- Experience of working within a regulated environment is desirable
- Strong communication skills, verbally, written and face to face – enjoy building internal and external relationships
- Identifying team strengths and skill sets. Up-skilling and training as new technologies are introduced
- Motivational, confident, a good listener. Ability to really drive this area of the business forward
