Permanent Archives - Better Days Recruitment

Account Manager

A new and exciting opportunity for an experienced Account Manager to join a fast growing and successful Energy, technology and data lead business.

The role is to increase customer satisfaction, retention and improvement of existing major customer accounts. You will already have some Account Management experience within the Energy industry and are looking to expand your skills and knowledge further and to grow your career.

You will be experienced in generating quotes, discovering other areas within an existing customer and upselling products while connecting with other departments to ensure exceptional service is provided at all times.

Fantastic communication skills are essential, strong stakeholder management and a good listener is required for this role. Meeting customers face to face to build the relationship and to maximise business opportunities.

Please note; there is hybrid working on offer of two days in the office and three days working from home per week.

You would be required to attend around 2-3 face to face customer meetings per month and all expenses are compensated for.

A competitive salary, achievable bonuses and uncapped commission on offer. Great benefits and a positive, friendly and supportive working environment with fantastic future career progression.

Skills/experience and attributes required:

Minimum of two years’ experience as an Account Manager
Experience of working within the Energy sector is essential
Experience of ‘vertical’ sales
Willing to and enjoys learning new systems and procedures
Experience of Word, Excel and Outlook – some basic PowerPoint is required
Reliable and accountable for own work
Good at setting customer expectations
Strong Stakeholder management
Delivery focused with exceptional customer service
Good listening skills
Confident and assertive
Professional with a personable nature
Ability to pick up on business opportunities
Experience of generating quotes

Better Days values diversity and inclusion. We consider all qualified candidates for our clients without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. We welcome applicants from all backgrounds.

Systems Engineer/Analyst

Brand-new permanent opportunity to join a leading Hospital and Children’s Charity and be part of an amazing organisation where you can add some value within the IT/Technical Team and really make a difference.

Being an integral part of the IT team, the Systems Engineer will lead on a range of support related projects by assessing new requirements already obtained by Business Analysts and Project Managers. Implementing projects, communicating with the business and always providing excellent customer service. The Systems Engineer would also act as an escalation point by providing some 2nd Line Support to Service Desk.

Requirements will come in through the business regarding systems queries, improvements/enhancements/software licensing requests and it will be the Systems Engineers responsibility to analyse the requests, looking at current resources and requesting new ones as and where appropriate.

You will gain a great deal of exposure within the business, have the opportunity to utilise your current skills but also to develop yourself further by gaining ongoing training and support from the business. Competitive salary and fantastic benefits package on offer.

The role offers hybrid working of two days in the office and three days working from home per week.

Skills/experience/attributes:

Minimum of two years’ experience as a Systems Engineer/Systems Analyst
Experience of providing and managing application-level support, administration and configuration for a broad range of systems and on-line services
Strong experience of MS Office 365
Good analysis and problem-solving skills
Outstanding customer service and communication skills
Good understanding of business and technical requirements
Experience of Windows and Mac Operating systems
Exchange Online and SharePoint Online experience is desirable
Experience of Jamf is highly desirable
Active Directory/Azure
Windows Server/SQL Server
Remote Desktop Support services
Friendly, accountable team player
Experience of communicating with external suppliers
Experience of writing a clear and concise business case
Wants to learn new skills and interested in personal development
High attention to detail

Senior Marketing Manager

My client is a pioneering not-for-profit organization with a highly specialised and talented team dedicated to developing the blockchain/DLT ecosystem.

Due to ongoing growth, they are seeking a Senior Marketing Manager, ideally with experience or knowledge in the blockchain industry, to join their team.

This is a fast-paced environment where no two days are the same, making it ideal for someone with a background in start-ups, emerging technology, or crypto environments.

Role & Responsibilities not limited to;

End-to-end campaign management – from strategy to execution
Ensuring all campaigns align with brand guidelines and company objectives.
Co-lead content creation in the following channels – websites, blogs, social media posts, press releases, and events
Leading & Co-ordinating Junior members of staff
Implement SEO strategies aimed at increasing online presence and improving organic search rankings.
Lead community engagement on their channels, particularly Twitter and LinkedIn, grow the community and interact with its members
Establish and build relationships with key influencers and opinion leaders within the crypto / blockchain industry.
Collaborate with internal teams to ensure marketing efforts align with company objectives and product development.
Conduct market research to identify trends and customer insights

You will need to have;

Previous experience in a similar Senior Marketing Manager role with a passion for the blockchain industry
Ability to work in a fast paced environment ideally start-up, tech or crypto
Experience of implementing marketing strategies
Experience writing blogs, articles, web-content and social media content
Effective time management and organisational skills
Ability to adapt to change & a creative mindset
Project management skills
Excellent verbal and written communication skills, with experience writing blogs and social media content
Strong analytical skills for evaluation and decision-making
Proficiency in using; Google suite, Google analytics, Search console, Social Media
‍Experience of GTM Strategy is desirable

Please note there may be some international travel required for this role

In return, they offer a competitive salary and the opportunity to work in an organisation that is engaged in exciting projects within the industry.

2nd Line Support Engineer

My client is looking for an experienced 2nd Line IT Support person to join their busy and growing Service Desk team.

The successful person for this role will become an integral part of the Service Desk Team and will be looking for the next step in their career.

The role is to provide some 1st Line but mainly 2nd Line support to a mix of national and international customers while providing an outstanding level of customer service. Working with a variety of technologies and platforms across different sized organisations.

You will enjoy working closely with team members and external IT Engineers and be accountable for being the first port of call to review tickets and to delegate the work accordingly across the team.

A driving license is preferred but not essential.

Skills and Experience:

Solid experience of 1st and 2nd Line IT Technical Support
Outstanding communication and customer service skills
Ability to work independently within sometimes a high pressurised environment handling multiple tickets
Enjoys working as part of a close team and building relationships with external customers
High attention to detail and strong problem solver
Full experience of the MS Suite – MS Office 365, Windows 10/11/Active Directory
Experience of working in an MSP Environment or working across several customer sites/offices is highly desirable
Experience of working with network technologies (Firewalls, Switches and Routers, WiFi)
Experience in Cloud Solutions
Comfortable and experienced working with SLA’s – clear documentation skills
Experience of working with a Service Desk Ticketing system
Experience in Cloud Solutions (MS Office 365, Azure)
Experience in Virtualisation Technologies (VMWare and Hyper V)

Data Engineer

My client is a not-for-profit organisation focused on developing the blockchain/DLT ecosystem.

Due to ongoing growth they are now looking for an experienced Data Engineer to join their team.

This role is pivotal in managing, curating, optimising, and securing datasets specifically related to cryptocurrency discussions across various platforms. The ideal candidate will be adept in web scraping, data quality assurance using AI, data integration, ensuring data security and compliance, and maintaining detailed documentation.

Blockchain experience is not needed but a solid background with Python, AWS and web scraping is a must.

Role and Responsibilities

Data Collection: Identify relevant chat sources, groups, and forums on platforms discussing particular topics. Maintain and develop web scraping tools or APIs for periodic data extraction.
Data Quality Assurance: Develop and implement AI-based procedures for quality control of data and data sources to eliminate inaccuracies and anomalies. Create tools for monitoring data sources for changes and updates, adapting data collection and cleaning processes accordingly.
Data Integration: Collaborate with data scientists and analysts to integrate collected data into various projects and analysis tools. Ensure smooth data flow and integration with other data sources within the organisation.
Data Security and Compliance: Uphold the security and privacy of collected data in compliance with relevant regulations and company policies.
Documentation: Maintain clear and comprehensive documentation of data sources, collection methods, and workflows. Produce reports and documentation for both internal and external stakeholders as required.
Monitoring and Reporting: Develop and maintain systems to monitor the performance and health of data collection processes.

Key skills needed;

Bachelor’s degree in Computer Science, Data Science, or a related field.
Demonstrable experience in a data engineering role, with a focus on web scraping and data collection.
Proficient in programming languages such as Python, SQL.
Strong AWS experience
Knowledge of Data Structures and Databases
Knowledge of data privacy laws and compliance requirements.
Experience with Data Analytics/algorithms would be nice to have but training will be provided for the right candidate
Excellent communication and collaboration abilities.

Desirable

Experience with Typescript
Experience with big data technologies and cloud services.
Proficiency in AI and machine learning techniques for data quality assurance.

They are happy for this role to be predominately remote based with once or twice a month in the office

Software Configuration Engineer

Fantastic, brand new permanent opportunity for a Software Configuration Analyst to join an award winning, Digital Business Media Company in West Sussex.

The role is quite unique and will evolve over time. It will suit someone that enjoys and embraces change and enjoys learning new skills and technologies along the journey. You will have the opportunity to work with a new piece of software called DXP while utilising your current technologies and skills.

Working with key brands and across 20+ websites, your role will be to spot problem within the software, make technical amendments and configuration of the software. When the problem is more complex or falls within the UX/Front End design, to raise a ticket and work closely with the UX Team to resolve the problem. There is also a large element of testing your own work until the problem is fixed.

You would work closely with the business, understanding their requirements and ensuring the new Digital cloud-based platform is running effectively. Rolling out new features and updates across the websites and then rolling out the releases through a GIT release process.

Being the primary escalation point for business-critical issues and ensure that the issues are reported and resolved in a timely manner.

The role offers a hybrid way of working, two days in the office and three days working from home per week.

Skills/experience and attributes required:

Around two years’ experience of working on Software configuration within a commercial office environment
Experience of React is highly desirable
Experience of JSON, XML and JavaScript
Experience of GIT
Good knowledge of HTML and CSS
Experience of testing own software queries
Ability to troubleshoot front end performance issues related to configuration and code using JavaScript, CSS and HTML
High attention to detail
Take pride in your work and ensure its correct and accurate
Strong communication skills, verbal and written
Adaptable and flexible to change
Enjoys being part of and working within a smaller team
Confident working with other departments and people at all levels