This permanent position is a great opportunity to develop your IT career within a Technical and IT Support Team. You will ideally hold a Computer Science degree, or equivalent. You will be providing 1st line Support for internal customers and will also be providing technical application support and troubleshooting problems around the internal/external company platform that runs on SQL.
Working to a ticket system, ensuring all incidents and requests are logged and answered in a timely manner. Always providing outstanding customer service and updating the customer accordingly. Requests will be mainly received through emails, then phone or live chat. Performing basic checks on network devices, connectivity and performance across systems using diagnostic tools. Escalate more technical issues to a more experienced of the team and updating the customer with the status and progress of their query.
You will be given the opportunity to use your current knowledge and experienced gained and to learn a lot of new skills and technical tools and to develop yourself and skills further. In-depth, ongoing training will be provided along with the support of the Team Managers and colleagues.
There is hybrid working available for this position.
Skills/Experience/attributes:
- Degree educated, ideally Computer Science of equivalent
- Some experience of IT or Technical experience is desirable – around 6 months experience as a minimum
- Knowledge/experience of Active Directory
- Knowledge/experience of SQL is highly desirable
- Knowledge/experience of networks/Jira and ITIL Service Management are all desirable
- Outstanding customer service experience is essential
- Ability to write a professional, clear and concise email
- Strong communication skills verbally and written
- Enjoys working as part of a team and to share ideas
- Strong problem-solving skills and inquisitive nature
- Good attention to detail
- Experience of working with MS Office 365
Our client is looking for two Automation Specialists that have experience with RPA tools to join their growing team.
The Senior Automation Specialist with need to have experience of the full automation lifecycle managing end to end from discovery through to build and test.
The Automation team are responsible for streamlining all operational processes for the organisations back office. This role involves engaging with stakeholders, integrating agile methodologies, and creating unattended automations using Power Automate, Power Apps and Power BI.
You will help to improve the automation framework, ensuring system resilience, and collaborate with IT to manage environments and optimise release processes.
Exceptional communication and problem-solving skills are essential, along with meticulous documentation practices and assessing automation potential with businesses.
This is an excellent time to join the organisation and they build and develop the automation team and look at scaling further.
Skills and experience needed;
- Previous experience working in a similar role at a mid-Senior level with end to end exp
- RPA Experience: Experience working with RPA tools (e.g., UiPath, Blue Prism, Automation Anywhere). Power Automate experience is a plus.
- Workflow Automation: Strong understanding of workflow automation and process optimization.
- Scripting and Programming: Knowledge of scripting languages (e.g., Python, JavaScript) and programming basics.
- Agile Methodologies: Practical experience with agile practices and methodologies.
- DevOps: Familiarity with managing Dev, Test, and Prod environments, including release processes and compliance with policies.
- Stakeholder Engagement: Experience in engaging with stakeholders to gather requirements and provide updates.
- Project Management: Experience in leading projects, managing backlogs, and resolving issues
- Operational Continuity: Experience in conducting reviews to ensure operational continuity and adherence to SLAs.
In return they offer a fantastic salary and benefits package and a great work life balance.
There is a requirement to be in the office in Crawley twice a week.
My client provides IT Outsourced Services to many of the UK’s leading Health and Social Care organisations.
Due to ongoing growth they are looking for an IT Support coordinator who has excellent organisational skills to help prioritise and co-ordinate their Service Desk team.
This is a varied role and an excellent opportunity for someone to join the company as they grow, with the opportunity to learn and develop your skills.
This is not a “hands on” IT Support role as such but having an IT background would be highly beneficial.
The Role
- Monitor, Manage and Coordinator all IT and Telecom Support Tickets.
- Manage multiple support ticket boards simultaneously.
- Allocate support tickets to engineers.
- Oversee escalated support tickets to third party IT and Telecom companies.
- Move / reschedule support tickets following delays, changes and unexpected events.
- Ensure Service Level Agreements (SLA’s) are met and engineers remain on track.
- Communicate updates to clients by telephone, email and within the ticketing system.
- Ensure information in our client management system is always up to date.
- Provide weekly and monthly ticket, utilisation and trend reporting.
- Work closely and in conjunction with the Service Delivery Manager.
About You
- Exceptional organisational capabilities with the ability to prioritise work
- Able to work in a very fast paced environment managing multiple priorities.
- The ability to work in an environment where needs change by the minute.
- Logical with a keen eye for detail.
- Confident picking up the phone and updating clients both verbally and written
- Assertive with the ability to keep IT engineers on track.
- A good understanding of UK Geography would be advantageous.
- Excellent Microsoft Office Skills (Outlook, Excel and Word).
- There is a requirement to work from the office in Taunton one day a week for collaboration.
In return they offer a competitive salary and benefits package and the opportunity to develop your career with a fantastic organisation.
Brand new opportunity IT Operations Manager to join a successful and fast-growing company located in Surrey.
The role will be to manage Operational staff within IT to include Service Desk, Deskside/Infrastructure Support, Network Engineers and Application Support.
You will already have demonstrable experience in a similar role where you can demonstrate your skills and experience and to assist with driving the Infrastructure and IT Support area within the business.
The right candidate will be motivated, ensuring that regular team meetings take place. The role will still involve this person to be ‘technically’ hands on, assisting with more tricky fixes and being a point of escalation, providing advice and sharing knowledge.
There is a strong emphasis on Service Delivery and ITIL or ITSM Delivery Management experience is required and you will be experienced and enjoy building internal relationships with staff members of all levels. You will have experience of writing procedures and policies and working to a governance, ensuring this is followed across the department.
The role offers hybrid working of two to three days in the office per week and the rest of the week working from home.
Experience/Skills/Attributes:
- Minimum of five years’ experience as an IT Operations Manager or similar role
- IT related Degree
- ITIL/ITSM Service Delivery experience
- Jira knowledge would be highly desirable
- Extensive knowledge and experience of; Networks, Wi-fi, servers, storage, and back up. Switches and firewalls
- IT security knowledge/experience
- Good experience of MS Servers and Active Directory policies
- Ideally worked within a larger office environment with structured processes, procedures and governance
- Ability to look at capacity management and making clear judgements and decisions
- Motivational and positive attitude
- Organised and forward thinking. Ability to plan ahead rather than just ‘firefight’
- Strong team manager with an approachable and friendly manner
- Experienced with speaking to staff members of all levels
- Strong problem solver and good at prioritising workloads
- Experience of working to KPI’s and SLA’s
- Experience working within the energy industry is desirable, but not essential
An exciting permanent opportunity for a talented Head of Development/Engineering to join a highly successful and fast-growing Energy, Data and Technology company located in Surrey.
The Head of Development will provide leadership for the existing team as well as ensuring that systems meet the current and future needs of the business.
As part of a large transformation exercise, you will be responsible for running the team designing, developing and maintaining bespoke software applications and products. Managing and configuration of commercial off the shelf products to include finance systems, API management and CRM for example.
You will be a highly experienced and strategic thinking Head of Development that has gained experience within large transformations, systems and software integrations and be new product centric.
You will have a good understanding of where API’s are going, worked with 3rd party and ‘off the shelf’ suppliers and strategically driving the Development team forward.
There is a heavy emphasis on customer focus and ITIL Service Management across the business. Covering all aspects of the development lifecycle from Waterfall to DevOps and Agile.
There are multiple existing and new projects across the business to demonstrate your experience and knowledge within. You will be a strong people Manager and enjoy working collaboratively with other Heads of Departments and Team Managers to drive the business forward.
You will be based at Head Office in Surrey with the occasional need to visit other UK based offices to understand requirements and to build relationships.
Skills/experience/attributes:
- Demonstrable experience of people managing a Development/Engineering Team
- Experience of leading, strong people management and team integrations
- Experience and knowledge of working with a multitude of technologies and systems such as Salesforce, Mulesoft, C#/ASP.Net, SQL, Angular and Azure frameworks
- A strong customer focus and ITIL Service Management experience is very important
- Experience of all aspects of development methodologies from Waterfall, to Agile and DevOps
- A strategic mind with the ability to look at the bigger picture across multiple systems and software
- Sharing knowledge and interested in introducing new technologies to improve functions
- To be new product centric and have worked on a large development and systems/software transformation
- Experience of Operational Technology is highly desirable
- Experience of working within a regulated environment is desirable
- Strong communication skills, verbally, written and face to face – enjoy building internal and external relationships
- Identifying team strengths and skill sets. Up-skilling and training as new technologies are introduced
- Motivational, confident, a good listener. Ability to really drive this area of the business forward