2nd Line Support Engineer

  • Permanent
  • Southwick
  • £30,000 GBP / Year

My client is looking for an experienced 2nd Line IT Support person to join their busy and growing Service Desk team.

The successful person for this role will become an integral part of the Service Desk Team and will be looking for the next step in their career.

The role is to provide some 1st Line but mainly 2nd Line support to a mix of national and international customers while providing an outstanding level of customer service. Working with a variety of technologies and platforms across different sized organisations.

You will enjoy working closely with team members and external IT Engineers and be accountable for being the first port of call to review tickets and to delegate the work accordingly across the team.

A driving license is preferred but not essential.

Skills and Experience:

  • Solid experience of 1st and 2nd Line IT Technical Support
  • Outstanding communication and customer service skills
  • Ability to work independently within sometimes a high pressurised environment handling multiple tickets
  • Enjoys working as part of a close team and building relationships with external customers
  • High attention to detail and strong problem solver
  • Full experience of the MS Suite – MS Office 365, Windows 10/11/Active Directory
  • Experience of working in an MSP Environment or working across several customer sites/offices is highly desirable
  • Experience of working with network technologies (Firewalls, Switches and Routers, WiFi)
  • Experience in Cloud Solutions
  • Comfortable and experienced working with SLA’s – clear documentation skills
  • Experience of working with a Service Desk Ticketing system
  • Experience in Cloud Solutions (MS Office 365, Azure)
  • Experience in Virtualisation Technologies (VMWare and Hyper V)

Better Days values diversity and inclusion. We consider all qualified candidates for our clients without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. We welcome applicants from all backgrounds.

Upload your CV/resume or any other relevant file. Max. file size: 512 MB.

Victoria Brock
Victoria Brock
12 July 2023
Better Days placed me in my current role, in which I'm very happy. Ceres kept me updated throughout the entire interview and recruitment process and checked in regularly with updates. This made me feel valued as a candidate and reassured that I was in good hands.
Benjamin Hunt
Benjamin Hunt
2 July 2023
I recently had the pleasure of working with a small independent recruitment agency. I must say that my experience was nothing short of exceptional. From the very first interaction, the recruiter demonstrated a level of professionalism and commitment that exceeded my expectations. Ceres’ personalized approach made me feel like a priority, and I never felt like just another number in their database. Ceres took the time to understand my skills, experience, and career goals, ensuring they were well-equipped to find the right opportunities for me. Better Days Recruitment had an impressive network and connections within the industry. Ceres tapped into her extensive professional network, leaving no stone unturned in the search for suitable positions. They were proactive, diligent, and constantly kept me updated on any potential opportunities. One of the standout aspects of working with this agency was the attention to detail and the personalized service. Ceres took the time to understand my strengths and weaknesses, tailoring their approach to align with my aspirations. They provided valuable guidance and advice throughout the process, from polishing my resume to preparing for interviews. It was clear that they genuinely cared about helping me succeed. Moreover, the agency's dedication to finding the right fit was evident in the quality of positions they presented to me. Instead of inundating me with irrelevant job postings, the recruiter focused on opportunities that closely matched my skillset and career trajectory. This demonstrated a commitment to both the candidate and the employer, ensuring a mutually beneficial match. In terms of communication, Ceres was prompt and responsive. Despite juggling multiple tasks, they made themselves available whenever I had questions or needed assistance. This level of accessibility and attentiveness is often hard to find in larger recruitment agencies. While the small size of the agency may limit its reach in certain areas or industries, the individual attention, personalized service, and dedication to finding the right fit make it a hidden gem in the recruitment world. Working with a single, dedicated recruiter who genuinely cares about your success can be a refreshing and rewarding experience. If you're looking for a recruitment agency that will go the extra mile, providing tailored solutions and a personalized touch, I highly recommend giving this small independent agency a chance. They may have only one employee, but their commitment and expertise make them a standout choice in the competitive world of recruitment.
Stephen Bell
Stephen Bell
26 June 2023
One of the recruiters part of better days named Carole-Anne who was a huge help in getting me my new job. She gave me the confidence that I think made the difference between me being the best candidate or not I really can’t thank her enough and would recommend the company for anyone looking for an agency that cares and prepares you for that next step. Would definitely come back if I needed to in the future.
Hussain Karem
Hussain Karem
19 June 2023
If I could give 100 stars I would! Carole-Anne is an absolute pleasure to work with. Not only is she extremely professional, Carole-Anne is very personable and friendly. I always have a positive experience when speaking with her. Very patient and answered all questions I had. Better Days is by far the best recruitment company i've worked with!
Charlie Robinson
Charlie Robinson
22 May 2023
Carole-Anne was friendly and made an effort to really get to know me. Despite not getting the role she put me forward for, Carole-Anne still gave me advice and support in securing another role via another agency. Truly a good person :)
Julie Albury
Julie Albury
4 May 2023
My friend and I have just had the popcorn chicken for lunch. What a treat, it was really delicious! Nice to have a new and affordable place to eat in the centre of town. Certainly having a betterday now.
Myrin Hall
Myrin Hall
15 April 2023
Better Days Recruitment are pleasure to work with. They make the recruitment process as simple as possible. Communication with Better Days is fantastic. During the placing of my current role, Ceres was in regular contact with updates as well as check-ins. I have no complaints for the service I received and would recommend Better Days Recruitment.
gimy gracias
gimy gracias
2 March 2023
I did a contract work through Better Days Recruitment. Ceres handled the entire process swiftly. She looked after all the contractors well too. Thank you Better Days and Ceres for your great service
Daniel Smith
Daniel Smith
9 February 2023
Carole-Anne has been an infinite source of support and a bubbly helpful attitude, that really helped me in my journey from applying to a job posting - to being accepted for the role less than a couple of weeks later. I couldn't have asked for a better advocate and guide, and I'm truly thankful that Carole-Anne was with me through it all. 5 stars all the way! Thank you :)
Elliott Desouza
Elliott Desouza
31 January 2023
Carole-Anne was the most supportive and cheerful recruiter I have ever had! Talking to her always put a smile on my face, thank you very much for the great experience.
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